Find answers to the most common questions or chat with us in real time.
After purchase you'll receive an email with the QR code. Go to Settings → Mobile Data → Add eSIM and scan the QR code. It takes less than 2 minutes.
You can install the eSIM before traveling, but only activate it when you arrive. That way the validity period starts when you actually need it.
Yes, activation is instant once you scan the QR code and confirm in your device settings.
Most modern smartphones support eSIM: iPhone XS/XR or newer, Samsung Galaxy S20+, Google Pixel 3+. Check your settings for the "Add eSIM" option.
No. Each eSIM is unique and can only be installed on one device. If you need to switch devices, contact support.
To use a Konecta eSIM, your iPhone must be unlocked (not carrier-locked). You can check in Settings → General → About.
When the data runs out, the connection stops. You can buy a new plan in the app or on the website anytime.
Yes, all our plans support WiFi hotspot. You can share the connection with other devices.
Our plans offer 4G/LTE in most destinations, with 5G available in selected countries. Speed depends on local coverage.
We accept credit/debit cards (Visa, Mastercard), MB WAY and Apple Pay. All payments are processed securely via Stripe.
Yes, if the eSIM hasn't been activated you can request a full refund within 14 days. If already activated, we review case by case. Contact support.
Yes. We use Stripe to process payments — one of the most secure systems in the world. Your card details are never stored on our servers.
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